Binance data fetchers having troubles gathering data

Incident Report for Hummingbot Miner

Resolved

This incident has been resolved.

Posted Nov 16, 2020 - 13:42 PST

Update

We found another issue which is correlated with the first one, and have to stop all data fetchers. Order and trade data will be retrieved later.

Posted Nov 16, 2020 - 10:11 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 16, 2020 - 04:53 PST

Identified

We have an issue with fetching order and trade data for the last ~19 hours. Roughly 1/2 of user data is not being fetched in time, which results in wrong rewards calculation. We identified the problem in one of the core libraries and working on a fix. At the end, we expecting to recalculate all rewards with full data.

Posted Nov 16, 2020 - 04:32 PST

This incident affected: Data fetchers (Binance Data Fetcher), APIs (Miner API), and Reward Aggregators (Binance Rewards Engine).