Resolved -
We have determined that the errors that have occurred on reward amounts are limited to November 13 data only. The rewards on November 14 have returned to normal. We are re-enabling the system back to normal operation and will continue to monitor the rewards aggregator. We are also continuing to investigate the issue re: the November 13 rewards; once we find out the cause, we will recalculate the rewards for that day to the accurate amounts.
Nov 14, 22:16 PST
Update -
The problem seems like it occurred for Nov 13 data only, but we are verifying to make sure that rewards are being correctly calculated.
Nov 14, 19:37 PST
Update -
We are investigating back-end issues and the system reporting is currently not updating, resulting in orders and rewards not being reflected or updated on the Miner app.
We expected a few hours of downtime as we resolve this. But during this time, we are still collecting data and miners are earnings rewards.
Nov 14, 19:36 PST
Update -
We are continuing to investigate this issue.
Nov 14, 18:29 PST
Update -
It appears that only data for November 13 was affected. And that we will be able to resolve the issue and correct the amounts. Current rewards seem unaffected.
Nov 14, 18:27 PST
Investigating -
We are currently investing an issue where it appears that some markets are calculating >2x rewards for all miners. We are investigating the issue.
Nov 14, 18:25 PST